Limited Warranty
All 3H Clarity products are covered by a limited warranty against manufacturing defects, including workmanship and materials, for a period of one (1) year from the original date of purchase. This warranty is non-transferable and applies only to the original purchaser.This warranty applies exclusively under normal conditions of use and operation for which the product was designed, manufactured, and marketed. Under no circumstances shall 3H Clarity be held responsible for any failure, damage, or deterioration of the product resulting, directly or indirectly, from improper installation, installation outside of specifications, negligence, misuse, abuse, unauthorized modifications, improper maintenance, incorrect transportation or storage, or use in applications other than those specified.In marine applications, particularly in saltwater environments, surface corrosion is a natural and unavoidable phenomenon in exposed metals. However, factors such as improper installation, incorrect connections, lack of proper isolation, or the presence of galvanic or stray electrical currents may significantly accelerate this process. 3H Clarity assumes no responsibility for any damage, failure, or defect resulting from these conditions, including, without limitation, accelerated or electrolytic corrosion.It is the user’s responsibility to strictly follow all installation, operation, and maintenance instructions provided by 3H Clarity. The installation manual is available via the QR code included with the product, on the website www.3hms.com/installation, or may be requested via email at info@3hms.com. Failure to comply with these instructions will automatically void this warranty.In the event that the product presents a defect covered under the warranty period, the user must notify 3H Clarity immediately upon discovery by contacting info@3hms.com and providing evidence of the defect. Once the warranty process has been authorized by 3H Clarity, the product must be returned with shipping prepaid to the address provided by the company.At the sole discretion of 3H Clarity, the product or defective part(s) will be repaired or replaced, or alternatively, the original purchase price will be refunded. This warranty covers only the repair or replacement of the product and does not include, under any circumstances, additional costs such as external labor, materials, removal, installation, transportation, handling, downtime, third-party damages, or any other related expenses.3H Clarity shall not be responsible for damage caused by external events beyond its control, including but not limited to fire, flood, lightning, natural disasters, or other force majeure events.3H Clarity shall not be liable for any damage to vessels, equipment, or property, including but not limited to water intrusion, electrical failure, or vessel sinking.
Warranty Claim Process
To initiate a warranty claim under this Limited Warranty, a return authorization (RMA) must be obtained prior to sending any product. Please complete and submit the Warranty Claim form, and a member of our Service Department will contact you to proceed. Each claim must include a valid part number or a clear product description, which can be found on the product page or accompanying documentation.Once the return authorization has been issued, the customer must notify 3H Clarity and return the product with shipping prepaid to the address provided. If the product is determined to be defective and covered under this Limited Warranty, 3H Clarity will, at its sole discretion, repair or replace the product at no cost for parts or labor. Any product repaired or replaced under this warranty will be covered only for the remaining term of the original warranty period.This Limited Warranty is the only warranty provided by 3H Clarity and applies solely to the original purchaser. No other warranties, whether express or implied, are recognized or authorized, including any that may be extended to subsequent owners or end users.
Submit a Warranty Claim
Please complete and submit the warranty claim form below. Once your submission has been received, a Return Authorization (RMA) number will be issued within approximately two (2) business days. Customers may choose between two available options for obtaining a replacement product and must select their preferred method during the claim process.
Standard Option:The product must be returned using the issued RMA number for evaluation. Upon receipt, the warranty claim will be reviewed, typically within five (5) business days. If the product is confirmed to be defective and falls within the applicable warranty period, 3H Clarity will, at its sole discretion, repair or replace the product. Prepayment Option:For customers requiring a faster solution, a replacement product may be purchased in advance at the current retail price. The replacement unit will be shipped immediately for continued use. The original product must be returned within sixty (60) days for inspection. If the claim is approved, a refund will be issued for the replacement product based on the original purchase amount.
Except for the limited warranty expressly stated herein, no other warranties, whether express or implied, are provided. This includes, without limitation, any implied warranties of merchantability or fitness for a particular purpose. No warranty shall arise by law, course of dealing, or otherwise beyond what is explicitly set forth in this document.Under no circumstances shall 3H Clarity be liable for any indirect, incidental, special, or consequential damages, including but not limited to financial losses, loss of use, or damages to vessels, equipment, or property, even if such damages were foreseeable or 3H Clarity has been advised of the possibility of such damages.All purchasers and users acknowledge that certain 3H Clarity products are designed specifically for marine applications. The user assumes full responsibility for proper use and installation of the product and agrees to release and hold harmless 3H Clarity from any claims, liabilities, damages, or expenses arising from improper use or misuse of the product.No modification, amendment, or waiver of this Limited Warranty shall be valid unless made in writing and formally authorized by an officer of 3H Clarity.
