RETURN POLICY

RETURN & WARRANTY POLICY

RETURNS
You have 30 days from the date you receive your order to request a return. After 30 days, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, uninstalled, in the same condition you received it, and in its original packaging. We also need your order number or proof of purchase.

To request a return, email us at info@3hms.com with your order number and the reason for the return. We will reply with the return instructions and the shipping address.

Once we receive and inspect your item, we will notify you by email whether your refund has been approved or rejected.

REFUNDS
If your return is approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear in your account.

If you have not received your refund after this period, please check with your bank or card issuer first. If you still have not received it, contact us at info@3hms.com.

SALE ITEMS
Items purchased at a discounted price (On Sale) cannot be returned for a refund. They are still covered by our warranty against manufacturing defects.

RETURN SHIPPING
Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

WARRANTY
All our products are covered by a 1-year limited warranty against manufacturing defects. For full coverage details and to submit a claim, visit our Warranty Claims page.

CONTACT
For any questions about returns or warranty, contact us at info@3hms.com or via WhatsApp at +52 33 3358 1003.